Q: I bought a SanDisk Ultra microSD UHS-I and the camera will not read the card. Which card do I need to use?
A:
We recommend you to use class 10 max 64GB micro SD card. If your card is under 64GB, format it in the camera or your computer before using. If it is 64GB or more, you need to format the card in your camera before using. About how to format the SD card, inset the card into camera in right way, then go to setting, find "format the card" setting, do it.
Q: How long is the recording time for this action camera? Can it be extended?
A:
The recording time for this action camera is 60-90mins for each battery, there are two batteries in the package. And you can buy more batteries, please click here.
Q: Is there a manual or tutorial somewhere on how to use the various clips and mounts?
A:
Hi, you can find a tutorial on YouTube: Use Action Camera Mounts Like A Pro
Q: Where can I buy a red filter for this action camera for my underwater photography?
A:
You don't need to buy a red filter for this action camera because this underwater camera has diving mode, you can set it in the settings.
Q: I bought a class 10 64GB micro USB but it doesn’t seem to be inserting all the way? It doesn’t stay in?
A:
It can only be inserted one way and needs to be pushed all way in until it locks in.
Q: Is this camera waterproof itself without the case?
A:
No, this action camera is not waterproof without the case.
Q: Does this camera have zoom features?
Q: Can an external microphone be used?
A:
Sorry, no. You can connect this action camera with your mobile to monitor in real time.
Q: Can I plug it into an external power source and make a time lapse video for 2 weeks?
A:
Yes, you can plug in to an outlet and this will power the camera sufficiently to run for 2 weeks. But it would need a tremendous amount of SD card memory.
Q: What APP do you recommend for this camera?
A:
Please check your camera version. IPS7789FX_V4: Camking/AKASO DV/Camking Pro (android); IPS7789TJT_V1: Brave DV(android) / Live DV(IOS)
Q: How to check the camera version?
A:
Go to “Setup” → “Version”; If your camera is Brave 4 M version, please go to “System Setting” → “FM Version” → “Version”.
Q: How to reset the camera?
A:
Go to “Setup”→”Default Setting” →”OK”
Q: When I connect the camera to PC, my PC can’t recognize the camera.
A:
1. Turn on the camera; 2. Connect the camera to your PC via micro USB cable. Then there are two modes showing on the camera, Mass Storage and PC Camera; 3. Choose PC Camera and it shows PC camera on the camera. Now it is used as a PC webcam.
Q: Can you see and adjust angle and focus on the remote before snapping a photo?
Q: Does it come with the helmet accessories kit?
A:
Yes, this action camera comes with the helmet accessories kit.
Q: Can Brave 4 take pictures every x seconds?
A:
No, this action camera can't take pictures every x seconds
Q: I can't get the beep setting and voice prompt to work on the Brave 4 after I turn them to on in the settings.
A:
Please set this action camera to factory setting, If the problem continues, please contact us with your Amazon order ID via Amazon message or send us E-mail to cs@akasotech.com.
Q: Does it work in cold temperatures? I need it to work to 0°F.
A:
The battery will be consumed quickly at low temperatures.
Q: What type of video file does it produce?
A:
The video output format for this action camera is MP4.
Q: What if my order exceeds the return period?
A:
Dear customer, you don’t have to worry about it. If your order exceeds the return period, please send an email with your Amazon ID and order number to us, we will try our best to help you. AKASO service team email: cs@akasotech.com
