Q: What is the video resolution for this action camera?
A:
The video resolution for this action camera is 4K/25fps, 2.7K/30fps, 1080P/60fps, 1080P/30fps, 720P/120fps and 720P/60fps.
Q: The remote doesn’t work.
A:
If the remote doesn’t work, please check if the light is on while pushing the button. Is there one LED or two LED lights? 1) There is no light or both of the lights are on: That means the battery is low. Please change the CR2032 battery.
Q: Does this action camera comes with memory card?
A:
No, this action camera does not come with memory card.
Q: What’s the battery type of the remote?
Q: Does it come with LCD?
Q: Where do I check the camera version number?
A:
Go to “Setting”→ “Version" .
Q: Is it compatible with GoPro accessories?
Q: Can you view videos on the computer? Do you need a special program?
A:
Yes, you can view videos on your computer and you don’t need a special program.
Q: Does it fit a GoPro mount ?
Q: How do you delete images or videos from the camera?
A:
Press the up button once to get to menu, then scroll to video/image icon and press the select button on top to select videos/images. Using up/down arrows on side, scroll to video/image you want to delete. Hold the up button until a delete screen pops up. Select "yes". Alternatively you can scroll through to the settings menu and scroll almost all the way to the bottom. Select format if you want to wipe everything off the memory card.
Q: How to reset the camera?
A:
Go to “Settings”→”Reset”→”Yes”.
Q: What App do you recommend for this camera?
A:
Please check your camera version first. EK7000 (171122FXV2PSD) / EK7000 PLUS / EK7000 Pro - iSmart DV / AKASO DV EK7000 - V3（FX180911V6 / 180712JPV5ST7789）- “AKASO DV / XDV” APP
Q: Can it playback video on camera?
A:
Yes it can. Also if you use the APP you can watch it on your phone.
Q: I can’t connect the camera to my phone using Wi-Fi.
A:
Delete the Wi-Fi and reset the camera (Go to Settings→Reset→Yes) and re-install the APP, then try again. Also please try to connect the camera to other phone. If all steps above are not working, please send us your camera version number: Go to Settings→Version.
Q: Can I charge the battery while in the camera and while taking video. In other words, can I run it continuously with a wall wart with USB connection?
A:
Yes, you can charge the battery while in the camera and while taking video.
Q: Can I use an external battery with this camera ?
Q: Can I use this action camera as a dash cam and if yes, are there any accessories for that?
A:
Yes, you can use this action camera as a dash cam. It has upside down function. Please buy a suction cup mount for this action camera separately.
Q: How far can the Wi-Fi signal reach for live videos in the app?
A:
Wi-Fi signal of this action camera ranges up to 10 meters.
Q: Can this camera be set up to record by motion detection?
A:
No, this camera cannot do motion detection.
Q: What is the video resolution for this action camera?
A:
The video resolution for this action camera is 4K/25fps, 2.7K/30fps, 1080P/60fps, 1080P/30fps, 720P/120fps and 720P/60fps.
Q: Does this action camera comes with memory card?
A:
No, this action camera does not come with memory card.
Q: Does it come with LCD?
Q: Is it compatible with GoPro accessories?
Q: Does it fit a GoPro mount ?
Q: How to reset the camera?
A:
Go to “Settings”→”Reset”→”Yes”.
Q: Can it playback video on camera?
A:
Yes it can. Also if you use the APP you can watch it on your phone.
Q: What if my order exceeds the return period?
A:
Dear customer, you don’t have to worry about it. If your order exceeds the return period, please send an email with your Amazon ID and order number to cs@akasotech.com, we will try our best to help you.
