Q: Can you playback videos on a computer?
Q: Is the security camera wireless?
This camera has an adapter that need to be plugged into a socket to power on the camera. ‘Wireless’ means you can connect the camera to your network without any cable. The signal transmit is wireless.
Q: Where is the SD card slot?
Just lift up the camera's head and you will see where to insert the SD card and the reset button.
Q: Can we download the App and view on multiple mobiles? How many mobiles can we view it on?
Yes, you can view it on multiple mobiles. This security camera has ‘Share’ function and ‘Home Management’ function which you can share the device or you can invite your family member into a group, so that you can see the live view of the camera.
Q: What SD card do you recommend?
We recommend 2-128GB card with Class 10 or above.
Q: Do I have to buy a micro SD card?
If you only watch the live video of the camera, then you do not need to have an SD card. But if you need to record video, you need to insert a micro SD card. The camera supports 2-128GB card with Class 10 or above. To make sure the card more compatible with the camera, please format it on computer as FAT32, then format it again in camera before using. After formatting, the camera will start to record.
Q: Does the camera record audio when recording a video?
Yes, this camera can record audio when recording a video. Please make sure that you insert an SD card or have cloud service so that you can play back the videos with sound.
Q: Does the Android app push alert notifications to the phone or do you have to open App to review notifications?
You can set on App and your phone before using. Please allow it to push and receive notifications so you can see the notifications on your phone.
Q: Will this camera still record to the SD card if wireless connectivity is lost?
Yes, this camera can still record to the SD card even if the wireless connectivity is lost.
Q: Can this camera be disabled when you are at home?
Yes, you can turn off motion detection via the App.
Q: Where can I view the saved videos?
You can play back the videos. Enter into the live view interface, click Playback icon to enter into the playback interface. Then click “Calendar” to select the date you want to play back, then drag the time table to the exact time that you want to play back. The video will play automatically, and you can press to pause / play.
Q: What App do you recommend?
We recommend "AKASO Smart".
Q: Does the motion detection work through glass, like a window to my front porch from inside?
Yes, the motion detection works through glass.
Q: Can we set timer in the App to capture photos?
No, you can’t set timer in the App.
Q: If I decide not to use Cloud Storage, do I need to pay?
The camera supports storage with a Micro SD Card or Cloud Storage, It's OK to just use an SD card for recording and storing videos, you don’t have to pay. The suggested SD card memory is 2GB~128GB, you need to buy a card.
Q: Can I turn the camera on and off remotely?
The camera is powered by socket or USB port, so I am sorry to tell you that the camera can not be turned on or off remotely. If you do not want to record videos, you can remotely set the camera recording time schedule via the phone App.
Q: Can I connect 3 cameras to my Wi-Fi, and I can still view them in one App?
Q: Does this camera work with Alexa?
Yes, this camera is compatible with Alexa.
Q: Does this security camera come with a mount?
Q: What if my order exceeds the return period?
Dear customer, you don’t have to worry about it. If your order exceeds the return period, please send an email with your Amazon ID and order number to email@example.com, we will try our best to help you.