Q: Is it wireless or do you have to plug in power cord?
: It’s not wireless. The camera comes with a cord and a power adapter which needs to be plugged into AC.
Q: Can I get access to the camera by my phone?
Yes, but you need connect the camera to Wi-Fi and then use the App to get access to the camera.
Q: How long is the cord for the power adapter?
The cord of the security camera is about 9.8 feet.
Q: Does the camera have a SD card slot and reset hole?
Yes, the SD card slot and reset hole are both under the waterproof rubber plug which is opposite to the AKASO logo. You should open the waterproof rubber plug to use them. We also paste a sticker near the slot to indicate the position.
Q: Does this have a battery or does it have to stay connected to be powered?
This outdoor camera has to stay connected to be powered. Please plug the adapter in a socket to power on the camera.
Q: How many minutes of footage will the camera store?
It depends on the card size. But don't worry, when the memory card is full, the new videos will cover the old videos automatically, so you don't need to replace a new card.
Q: Does it support Google Home Mini and Alexa?
Yes, this camera supports Google Home Mini. Please make sure that you use the Google Home Mini with Chromecast, and you also need a display screen. This outdoor camera also supports Google Home Hub; For Alexa devices, currently it only supports Amazon Echo Show and Echo Spot.
Q: How much is the cloud storage?
The cloud storage fee varies from country to country. In United States it has four options now: 1) 14/365 days events recording with $44.99; 2) 14/30 days events recording with $4.49; 3) 30/365 days events recording with $99.99; 4) 30/30 days events recording with $9.99. The service project may update according to the market.
Q: Is the picture clear enough?
Yes. The camera is equipped with 2M CMOS sensor that delivers 1080P Full HD resolution so that the picture is super clear.
Q: Can I set up the camera to a solar panel?
This camera can be powered by the adapter, the input power is between 100v-240v, and the output power is 12V. If the output of your solar panel can reach to 12V, I think it may be OK. But it's better to power the camera by plugging the adapter into the socket.
Q: Do you have to take the card out to delete what was recorded and to see what was recorded?
The Wi-Fi camera is encryption design, if the camera or the SD card is stolen, other people can not see your recordings. You can access to camera by phone App or you can record local video in SD card or cloud, then it will be saved as MP4 format in your phone. You can also transfer the MP4 video to other devices to watch. But you can not delete the record, it can loop recording.
Q: How can I see the video details? What’s the video format?
If you want to see the video details, please use "Playback" function, and the video which is played back will be stored in your mobile. For iPhone, video will be stored in camera album, and for Android phone, it will be stored in file. It will be MP4 format and you can copy it into PC.
Q: Where are the actual video recordings stored?
The videos are stored in SD card or cloud adopts encryption technology, and you only can play back in App.
Q: Does it support Google cloud?
I am sorry to tell you that this camera only supports AWS Cloud, it doesn’t support Google cloud.
Q: Can it be programmed to only do motion recording and alerts during certain hours of the night? Can it do motion recording without cloud service?
You can set event recording or non-stop recording on AKASO Smart App. It can do motion recording without cloud service but you need a micro SD card. It can not be set during certain hours of the night.
Q: Does this have its own software for "web" access or accessing through Windows? I need something with a nice interface & good settings.
The outdoor security camera has a nice interface and good settings, it is easy to set up. But you can get access to it online by phone App instead of accessing through web or Windows.
Q: I live on a very busy sidewalk and people often sit by my front door. Can I turn alerts off?
Yes, you can turn off the motion detection function in the App setting.
Q: Will this camera work in a remote area without Wi-Fi?
The camera needs Wi-Fi connecting, but you can remote the camera on your phone anywhere via any network even though there’s no Wi-Fi.
Q: Can I receive notifications when something has been detected?
The camera supports motion detection. You should first set on App and your phone to allow it to send notifications. When something has been detected, the camera will send notifications to your phone and App.
Q: What if my order exceeds the return period?
Dear customer, you don’t have to worry about it. If your order exceeds the return period, please send an email with your Amazon ID and order number to email@example.com, we will try our best to help you.
Estimated to ship within 2 business days after order confirmation.
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