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Ordering & Payment

Know more about ordering and after-sale service

Are import taxes and duties included in the product price?
No, import taxes and duties are charged additionally.
How can I use the coupon code when placing an order?
Just enter the coupon code in the blank under "Order Summary" and click "Apply".
Can I modify my order information?
You can contact to modify your order information if the order hasn’t been shipped yet.
Which countries does AKASO ship to?
We ship to Australia, Austria, Belgium, Bulgaria, Denmark, France, Germany, Greece, Ireland, Italy, Japan, Malaysia, Netherlands, Philippines, Poland, Portugal, Romania, Singapore, Slovenia, Spain, Sweden, Thailand, United Kingdom, United States and Viet Nam as long as there’s stock in these countries.
Why is the coupon code unavailable?
When the coupon is either invalid, expired or reached its usage limit, it'll be unavailable. And coupons are not compatible with discounted products.
How to track my order?
You can track your order in this page:
Which payment methods are supported?
PayPal and Credit Card are supported.
What if the payment fails?
You can try 3 methods: Pay again, use another card and switch to another payment method.
Can I change my payment method?
Yes, you can change your payment method when placing an order.
How do I cancel my order for a refund?
You can contact with your order ID. We will reply to you within 24 hours.

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