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AKASO Returns & Exchanges
Warranty Period
AKASO digital products are covered by a 1-Year Warranty. The warranty doesn't apply to AKASO accessories.
Returns
You have 7 calendar days to return a product from the date you received it. To be eligible for a return, the product must be unused, undamaged, and has no manufacturing defect.
The product needs to be returned with its included accessories and gifts along with the original receipt.
The product must be returned in the original packaging.
Exchanges
You are eligible to exchange a product within 14 calendar days of the date you receive the product if one of the following things is true:
1. The product is damaged during shipping and you have proof of the damage from the carrier or transporter;
2. The product significantly doesn't match its description in one or many aspects.
3. The product is defective and the defects are not caused by misuse, improper handling, or force majeure.
Shipping Costs
AKASO will pay for return & exchange shipping costs if your order is eligible for return/exchange.
If your return/exchange request is not approved and you still need to return or exchange a product, you will have to incur the return/exchange shipping fees. The return needs to be sent to our warehouse in Shenzhen, China.
Please contact us via cs@akasotech.com for return address details.
Exchanges
Need a different size or color?
Please contact us by email cs@akasotech.com or phone (888) 466-9222.
Customers will only be charged once at most for shipping costs (this includes returns). No-restocking to be charged to the consumers for the return of the product.
  • Customers can apply for a return

    within 14 days after signing

    the receipt.

  • Create your return.

  • Print your label and ship it back.

  • Receive your credit with the

    cost of the return label

    deducted.

Still have questions? Please contact us by email cs@akasotech.com or phone (888) 466-9222.
Repairs
Gear repairs require a little extra charge.
Still have questions? Please contact us by email cs@akasotech.com or phone (888) 466-9222.

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