Q: How to fix low speed card?
Please format the card in the camera before using or try Samsung 64GB 100MB/s (U3) MicroSDXC EVO Select Memory Card.
Q: What if my order exceeds the return period?
Dear customer, you don’t have to worry about it. If your order exceeds the return period, please send an email with your Amazon ID and order number to email@example.com, we will try our best to help you.
Q: What App do you recommend for this action camera?
iSmart Pro+ / AKASO DV / iSmart DV
Q: What’s the type of the remote batteries?
Q: Where can I check the version number?
Go to “Setup”→ “General” →”System” →”System Info”.
Q: How to reset my action camera?
Go to “Setting”→ “General”→ ”System”→ ”Factory Reset”→ "Yes”.
Q: Does it support external mic?
Q: Does it have left and right channels?
Yes, it does. The external mic is for the left speaker and internal mic is for the right speaker.
Q: My PC can’t recognize the action camera when I connect it to my PC.
1) Please set the camera in PC Camera mode firstly; Go to “Setup”→ “General”→ ”USB” → ”PC Camera” 2)Connect the camera to your PC via mini USB cable. Then the camera shows Connecting. Now it is used as a PC camera now. 3)The screenshot below is to choose AKASO action camera as your PC webcam if you have lots of PC web cams on Skype client.
Q: Does it work in low light?
Yes, but the 2.7K and 4K can’t work with “auto low light”.
Q: Can "Image Stabilization" work with "Slow Motion Movie" and "Distortion Calibration"?
No, "Image Stabilization" can't work with "Slow Motion Movie" and "Distortion Calibration".
Q: Can I use a 128GB SD card with this camera?
High Class 10 Micro SD Card up to 64GB is highly recommended for this 4K action camera. But some customers say that they can use a 128GB SD card, with this sports camera.
Q: How long is the battery life?
Q: What kind of cable or adapter can you use to record audio from external source (audio into camera) ?
Please click https://www.amazon.com/dp/B07GR8RVZW to buy an external microphone for this action camera.
Q: Will this camera give you a native 4k/30 fps live feed through the HDMI port? Also can it be powered through USB port while outputting live video?
The action camera lets you playback photos and video through the HDMI port only.
Q: How do you use it as a web cam so that I can live stream on Facebook?
Please enter Camera Setting -- USB to select 'PC camera' and connect this action camera with your computer. Then you can use it as a web cam so that you can live stream on Facebook.
Q: Why can't I play the videos on my computer?
Please download Potplayer to play the videos on your computer.
Q: Does the V50 Pro do motion detection?
No, the action camera does not do motion detection. AKASO Brave 4 action camera does motion detection.
Q: Does the touchscreen work inside the waterproof case? Or how can you control the cam underwater?
The touch screen does not work inside the waterproof case. You can control this action camera with buttons underwater.
Q: Does this camera come with a wrist strap?
No, this action camera does not come with a wrist strap.
Q: What specific cable do I need to connect my V50 Pro to my PC so I can transfer files?
You need a USB cable to connect your action camera to your PC. A USB cable is included.
Q: LDC is grayed out with all angle settings. How do I turn on LDC?
If you want to turn on LDC/ Distortion Calibration, please turn off image stabilization first.