Please format the card in the camera before using or try Samsung 64GB 100MB/s (U3) MicroSDXC EVO Select Memory Card.
Q: What if my order exceeds the return period?
A:
Dear customer, you don’t have to worry about it. If your order exceeds the return period, please send an email with your Amazon ID and order number to cs@akasotech.com, we will try our best to help you.
Q: What App do you recommend for this V50 Pro action camera?
A:
AKASO GO App.
Q: What’s the type of the remote batteries?
A:
It’s CR2032.
Q: Where can I check the version number?
A:
Go to “Setup”→ “General” →”System” →”System Info”.
Q: How to reset my action camera?
A:
Go to “Setting”→ “General”→ ”System”→ ”Factory Reset”→ "Yes”.
Q: Does it support external mic?
A:
Yes, it does.
Q: Does it have left and right channels?
A:
Yes, it does. The external mic is for the left speaker and internal mic is for the right speaker.
Q: My PC can’t recognize the action camera when I connect it to my PC.
A:
1) Please set the camera in PC Camera mode firstly; Go to “Setup”→ “General”→ ”USB” → ”PC Camera” 2)Connect the camera to your PC via mini USB cable. Then the camera shows Connecting. Now it is used as a PC camera now. 3)The screenshot below is to choose AKASO action camera as your PC webcam if you have lots of PC web cams on Skype client.
Q: Does it work in low light?
A:
Yes, but the 2.7K and 4K can’t work with “auto low light”.
Q: Can "Image Stabilization" work with "Slow Motion Movie" and "Distortion Calibration"?
A:
No, "Image Stabilization" can't work with "Slow Motion Movie" and "Distortion Calibration".
Q: Can I use a 128GB SD card with this camera?
A:
High Class 10 Micro SD Card up to 64GB is highly recommended for V50 Pro Native 4K action camera. But some customers say that they can use a 128GB SD card, with this sports camera.
Q: How long is the battery life?
A:
About 90 minutes.
Q: What kind of cable or adapter can you use to record audio from external source (audio into camera) ?
A:
Please click https://www.amazon.com/dp/B07GR8RVZW to buy an external microphone for your AKASO V50 Pro action camera.
Q: Will this camera give you a native 4k/30 fps live feed through the HDMI port? Also can it be powered through USB port while outputting live video?
A:
The action camera lets you playback photos and video through the HDMI port only.
Q: How do you use it as a web cam so that I can live stream on Facebook?
A:
Please enter Camera Setting -- USB to select 'PC camera' and connect this action camera with your computer. Then you can use it as a web cam so that you can live stream on Facebook.
Q: Why can't I play the videos on my computer?
A:
Please download Potplayer to play the videos on your computer.
Q: Does the V50 Pro do motion detection?
A:
No, the V50 Pro does not do motion detection. AKASO Brave 4 action camera does motion detection.
Q: Does the touchscreen work inside the waterproof case? Or how can you control the cam underwater?
A:
The touch screen does not work inside the waterproof case. You can control this action camera with buttons underwater.
Q: Does this camera come with a wrist strap?
A:
No, this action camera does not come with a wrist strap.
Q: What specific cable do I need to connect my V50 Pro to my PC so I can transfer files?
A:
You need a USB cable to connect your V50 Pro to your PC. A USB cable is included.
Q: LDC is grayed out with all angle settings. How do I turn on LDC?
A:
If you want to turn on LDC/ Distortion Calibration, please turn off image stabilization first.
Total:
Estimated to ship within 2 business days after order confirmation.
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